Scope
This policy applies to purchases made directly from Extension Crate, including one-time extension setup purchases listed on the Pricing page.
14-day refund request window
You may request a refund within 14 calendar days of the transaction date. Requests submitted after this period may still be considered where applicable law or Paddle's Buyer Terms require it.
Submitting a request within 14 days does not guarantee a refund unless you have a statutory right to one. Eligibility is reviewed underPaddle's refund policy, its Buyer Terms, and applicable consumer protection law. The highest level of non-waivable consumer rights available in your jurisdiction will always apply.
How to request a refund
Use the View receipt or Manage subscription link in your Paddle transaction email, or visit Paddle Buyer Support and choose the refund option.
You may also email support@extensioncrate.com with the purchase email and Paddle transaction reference so we can help locate the transaction.
Setup and technical support
If a product is faulty, materially different from its description, or cannot be accessed as promised, contact support so we can troubleshoot the issue or help with a refund request. This does not limit your rights under applicable consumer protection law.
Duplicate or incorrect charges
If you believe you were charged more than once or charged an amount different from the displayed purchase price, contact us promptly with the transaction reference. We will review the billing issue with Paddle.
Approved refunds and product access
Paddle processes approved refunds to the original payment method where possible. Processing times may depend on the payment method and financial institution.
Access to the refunded product, service, or paid feature ends when a refund is issued. Product-specific terms may explain how this affects locally stored data or previously delivered materials.
Policy changes
We may update this policy prospectively as our products, checkout, or legal obligations change. The effective date identifies the policy that applies when you purchase.
Contact
Questions about a purchase or this policy can be sent to support@extensioncrate.com.