Scope
This policy applies to purchases made directly from Extension Crate, including one-time extension setup purchases listed on the Pricing page.
All purchases are currently final
We do not currently offer refunds, returns, or exchanges after a purchase is completed. Please review the product description, compatibility information, included services, pricing, and product-specific documents before purchasing.
This final-sale policy does not limit any refund, cancellation, or other consumer right that cannot lawfully be excluded in your jurisdiction.
Before you purchase
If you are unsure whether an extension or setup service is suitable for you, contact us before completing payment. We are happy to clarify browser compatibility, included setup work, product behavior, and applicable product terms.
Setup and technical support
A technical issue does not automatically qualify for a refund under this policy. Contact support so we can understand the issue and provide reasonable setup or troubleshooting assistance within the scope described for the product.
Duplicate or incorrect charges
If you believe you were charged more than once or charged an amount different from the displayed purchase price, contact us promptly with the transaction reference. We will review genuine billing errors with the payment provider.
Future refund support
We plan to introduce a formal refund option in the future. Any future policy will apply according to the eligibility rules and effective date published at that time. It will not change completed purchases unless the updated policy explicitly states otherwise.
Policy changes
We may update this policy prospectively as our products, checkout, or legal obligations change. The effective date identifies the policy that applies when you purchase.
Contact
Questions about a purchase or this policy can be sent to support@extensioncrate.com.